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Integrations

Connect every guest conversation.

Guest channels route into one workspace — messages, knowledge, and operations stay in sync.

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Live guest communication for Monavel Grand — hotel already operating

Integrations

Connect guests today.

These integrations are available now and route into the same Monavel Reception AI inbox and knowledge context.

  • Website Chat

    Embed chat on your hotel website. Guest messages flow into Monavel Reception AI.

  • Telegram

    Connect a Telegram bot for guest messaging with shared AI and knowledge context.

  • Knowledge Base

    Hotel articles and policies power consistent AI replies across connected channels.

Guest communication

One path from guest to team.

Guest messages from connected channels route through Monavel AI into your workspace — where your team can step in when needed.

  1. Guest
  2. Website Chat / Telegram
  3. Monavel AI
  4. Workspace
  5. Hotel Team

Future integrations

More channels on the roadmap.

These integrations are planned and not available yet. They will connect to the same workspace model when released.

  • WhatsApp

    Planned

    Planned guest messaging channel connected to the Monavel reception inbox.

  • Email

    Planned

    Planned email channel for guest inquiries routed into the workspace.

  • Booking.com

    Planned

    Planned connectivity for guest communication workflows — not available today.

  • Airbnb

    Planned

    Planned channel integration for short-stay guest messaging workflows.

  • Channel Manager

    Planned

    Planned integrations with channel management systems for operational context.

  • PMS integrations

    Planned

    Planned connections with external PMS platforms where hotels need hybrid workflows.

Integration architecture

How channels connect.

A conceptual view of how guest channels, AI, knowledge, and staff work together inside Monavel.

  1. Guest Channels
  2. Monavel AI
  3. Knowledge
  4. Workspace
  5. Staff
Live guest communication for Monavel Grand — hotel already operating

Benefits

Why connect channels in one platform.

Integrations are designed to reduce tool switching — not to promise channels that are not live yet.

  • Unified conversations

    Guest messages from connected channels appear in one reception workspace.

  • Less switching between tools

    Teams respond from Monavel instead of monitoring separate inboxes and widgets.

  • Shared knowledge

    Knowledge base content informs AI and staff replies across connected channels.

  • Scalable architecture

    New channels can be added to the same model as the platform expands.

Connect your guest channels

Website Chat and Telegram are available now — start a trial and route messages into one inbox.

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  • Website Chat
  • Telegram
  • Knowledge Base